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Lost & Found
Lost And Found
Passenger Assistance for Missing Belongings
Passengers who misplace or find an item at NMIA can report it to the lost and found service. Unclaimed items are documented and stored under the supervision of the Duty Terminal Manager.
How to Find and Report Lost Items
If you happen to lose your baggage or belongings at NMIA, rest assured as we’re here to assist you. All unclaimed items are deposited with the Lost & Found department through the Duty Terminal Manager, ensuring proper documentation, including:
- A detailed record of the item's contents and description
- Date and time of reporting
- Depositor’s signature
Key information
- Unclaimed Items: Stored at the airport for up to 24 hours before being transferred to a warehouse. Items can be collected between 09:30 and 17:30 hours, excluding second and fourth Saturdays, Sundays, and public holidays.
- Perishable Items: Stored for up to 48 hours or until the expiry date, whichever is earlier. Items are disposed of with the approval of the Duty Terminal Manager.
- Baggage Handling: The management and delivery of checked-in baggage is the responsibility of the respective airlines. If passengers leave items on board an aircraft, they should contact the airline directly. To visit the concerned airline website, click here
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Contact for Lost & Found queries
Terminal 1
- Terminal 1, Level 0 Arrivals forecourt on the east side
Disclaimer
Navi Mumbai International Airport (NMIAL), does not handle items that the Bureau of Civil Aviation Security (BCAS) regulations classify as dangerous goods or security restricted articles. Any such item will be appropriately processed as per the guidelines. Navi Mumbai International Airport (NMIAL) is not liable for any wear, damage, alteration, or modification that may occur to these items during the time of their storage.
Navi Mumbai International Airport (NMIAL) does not offer courier or postal services for lost items, nor insurance or any similar coverage. Items found shall be stored responsibly in line with the retention/ storage policy. To reclaim a lost item, individuals must follow the outlined process, including verification of identity and proof of ownership. A valid government-issued ID, boarding pass/ ticket, and an authorisation letter (if the item is being collected on someone’s behalf) would be required. Items that remain unclaimed will be managed as per Navi Mumbai International Airport's (NMIAL) retention policy.
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