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FAQs

Find answers to your common queries
Home - Frequently Asked Questions
Last Updated at 23 December 2025

Can passengers avail Pranaam Services at NMIA?

Yes, they can. Pranaam provides a paid meet-and-assist service at NMIA, available by prior booking. The service assists passengers with airport procedures for both arrivals and departures. Bookings can be made at the AdaniOne website and on AdaniOneApp (Android & iOS Apps).

Are Pranaam Services available at NMIA Airport?

Yes, they are available. Pranaam provides a paid meet-and-assist service at NMIA, available by prior booking. The service assists passengers with airport procedures for both arrivals and departures. Bookings can be made at the AdaniOne website and on AdaniOneApp (Android & iOS Apps).

How do I declare items at Customs when arriving at NMIA?

Use the green channel if you have no dutiable goods to declare.

Use the red channel if you are carrying items that require declaration.

For faster processing, you can also use the ATITHI app for Android and iOS by Indian Customs to declare goods and currency digitally.

What are the arrival procedures for international passengers at NMIA?

International passengers must proceed to Immigration counters with their passport, visa, and completed arrival card. Once cleared, they may collect their baggage and pass through Customs before exiting the terminal.

What should I do if I need assistance at the airport?

If you require special assistance such as help with mobility, information about services, or language support, please approach the Information Desk in the arrivals area. Staff are available to assist both domestic and international passengers.

Are retail and f&b outlets operational at the airport?

Yes, they are operational.

Are Pranaam Services available at NMIA Airport?

Yes, they are. Pranaam provides a paid meet-and-assist service at NMIA, available by prior booking. The service assists passengers with airport procedures for both arrivals and departures. Bookings can be made at the AdaniOne website and Android & iOS Apps.

Are there any dining options for passengers at NMIA Airport?

Yes, NMIA offers a variety of dining options for travellers, including fast food, fine dining, international and Indian cuisine.

How can I check baggage and security rules for my flight from NMIA?

Check your airline’s baggage policy for weight/size limits. At security, follow stated guidelines, including, carrying only one cabin bag, separate electronics and liquids during screening, etc. Check with your airline for baggage policy updates. For Customs, visit the customs rules page for detailed rules.

What documents are required for departure at NMIA?

You’ll need a valid photo ID, your flight ticket or e-ticket, and boarding pass (if web check-in is done). For a faster and contactless airport experience, passengers can download and use the DigiYatra app (Android & iOS).