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Wheelchair Assistance Desk
A dedicated Wheelchair Assistance Desk is located at the kerbside between Entry Gates 1 and 2 and between Entry Gates 3 and 4, at the Information Desk, to assist passengers requiring mobility support.
Accessibility and Mobility Support
At NMIA, we welcome every passenger and are committed to making each journey comfortable and stress-free. Passengers who require additional support can access dedicated assistance from check-in through to boarding, with our trained team members available at key touchpoints to offer guidance and support throughout their journey.
Wheelchair Assistance
| S No. | Location | Website |
|---|---|---|
| 1 | Indigo | www.goindigo.in/ |
| 2 | Akasa Air | https://www.akasaair.com/customer-support |
| 3 | Air India Express | www.airindiaexpress.com |
Private Mobility Assistance
For added comfort and convenience, paid mobility assistance is available for both the domestic and international passengers.
For more information, contact:
Terminal 1 +91 8828062842
Help Phones
Should you require assistance during your journey, help phones are conveniently available throughout the airport. Each phone features braille signage marked ‘Information’ and can be found at the Terminal 1 kerbside drop-off point, arrivals, the Security Holding Area and departures.
| S No. | Airlines | Helpline Number |
|---|---|---|
| 1 | Indigo | +91 9311811567 |
| 2 | Air India Express | +91 9217703378 |
| 3 | Akasa Air | +91 8433623514 |
| 4 | Baby stroller | +91 8454800200 |
| 5 | Emergency | 022-65292108 |
More Services
Explore additional services for an elevated travel experience
Frequently Asked Questions
How can I request special assistance at NMIA?
Passengers requiring wheelchair assistance are advised to submit their request at the time of booking or contact the airline’s customer service centre in advance. For further assistance at the airport, passengers may approach the Information Desks located in the departure and arrival areas.
Are there facilities available for passengers with reduced mobility?
Yes. Passengers requiring mobility assistance may approach the Wheelchair Assistance Desk located at the departure kerbside. The representative at the desk will coordinate with the respective airlines to arrange the required wheelchair service. Help phones are also available at the departure drop-off point for additional passenger assistance.
Where can I find help phones at the airport?
Help phones are available at designated locations across the airport, including the kerbside drop-off point, arrivals area, Security Hold Area and departures area.
Is pre-booking required for wheelchair services?
Yes. Advance booking is recommended to ensure the availability of wheelchair assistance. Passengers may submit their request directly to the respective airline. NMIA also provides a pre-booked wheelchair assistance service.
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