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Lost & Found
Lost And Found
Wheelchair Assistance Desk
A dedicated desk is available at the kerbside between Entry gate 1 and 2 and between entry gate 3 and 4 behind the information desk.
Accessibility and Mobility Support
NMIA provides dedicated assistance for passengers with special needs. These services are available from check-in to boarding to ensure a smooth and comfortable journey. Trained staff are stationed at key checkpoints to offer guidance and support.
Wheelchair Assistance
| S No. | Location | Website |
|---|---|---|
| 1 | Indigo | https://www.goindigo.in/ |
| 2 | Akasa Air | https://www.akasaair.com/customer-support |
| 3 | Air India Express | www.airindiaexpress.com |
Private Mobility Assistance
Paid mobility assistance is available at both Domestic and International Terminals.
Help Phones
To assist people with special needs, help phones are available with braille indicating ‘Information’ has been placed at the Airport. It is available at Terminal 2 at the Arrivals, Security Holding Area & Departure.
| S No. | Airlines | Helpline Number |
|---|---|---|
| 1 | Indigo | Will be notified once the airline is on board. |
| 2 | Air Express | Will be notified once the airline is on board. |
| 3 | Akasa Air | Will be notified once the airline is on board. |
| 4 | Baby stroller | Will be notified once the airline is on board. |
| 5 | Emergency | 022 65292000 |
More Services
Discover additional services for an elevated travel experience
Frequently Asked Questions
How can I request special assistance at NMIA?
Passengers need to pre-book a wheelchair service at the time of booking the ticket or contact the airline contact center to pre-book the wheelchair service. Additionally, passengers can reach out to our information desk, available at both departure and arrival in case they need any further assistance.
Are there facilities available for passengers with reduced mobility?
Yes, passengers can contact the wheelchair assistance desk at the departure kerbside, and the representative will coordinate with the respective airlines for the wheelchair service. There are help phones available at the drop point at departure for passenger assistance.
Where can I find help phones at the airport?
Help phones are located at key points such as Arrivals, Security Hold Area, and Departures.
Is pre-booking required for wheelchair services?
Yes, pre-booking is recommended to ensure availability. Contact the airline directly for requests. NMIA offers a pre-booked wheelchair facility as well.