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Lost & Found

Assistance with lost or misplaced belongings
Home - Airport Facilities - Lost & Found Services

Here to Help with Lost or Misplaced Items

If you lose an item or find an unattended belonging at NMIA, our Lost & Found team is available to assist. All unclaimed items are carefully documented and securely stored under the supervision of the Duty Terminal Manager.

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How We Can Help You Report and Recover Lost Items

If you misplace your baggage or belongings at NMIA, please be assured that assistance is available. Left behind belongings found are submitted to the Lost & Found department through the Duty Terminal Manager and carefully documented with the following details:

  • a detailed record of the item's contents and description
  • date and time of reporting
  • depositor’s signature

Important Information

  • Unclaimed Items: Items are kept at the airport for up to 24 hours before being transferred to a warehouse. They may be collected between 09:30 pm and 17:30 pm.
  • Perishable Items: Stored for up to 48 hours or until the expiry date, whichever is earlier. Items are disposed of with the approval of the Duty Terminal Manager.
  • Baggage Handling: Checked-in baggage is managed and delivered by the respective airline. If you leave an item on board an aircraft, please contact the airline directly through its official website.

Report Lost Item

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Contact for Lost & Found queries

+91 74004 41234

Terminal 1

  • Terminal 1, Level 0 Arrivals forecourt on the east side

Disclaimer

Navi Mumbai International Airport (NMIA) does not retain, or process items classified as dangerous goods or security-restricted articles under the regulations of the Bureau of Civil Aviation Security (BCAS). Any such items will be handled in accordance with applicable regulatory guidelines. NMIAL shall not be liable for any wear, damage, alteration or deterioration that may occur during the storage of retained items.

NMIA does not provide courier or postal services for lost items, nor does it offer insurance or comparable coverage. Found items will be stored responsibly in accordance with the applicable retention and storage policy. To reclaim an item, the claimant must complete the prescribed verification process and provide proof of identity and ownership. A valid government-issued identity document, boarding pass or ticket and, where collection is undertaken on behalf of another person, an authorisation letter will be required. Items remaining unclaimed will be managed in accordance with NMIAL’s retention policy.

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